504 lines
33 KiB
Plaintext
504 lines
33 KiB
Plaintext
<%- include('../partials/header') %>
|
|
<% title = 'Ticket #' + ticket.id + ' — Gestión Operativa'; %>
|
|
|
|
<!-- Alertas Flash -->
|
|
<% if (success_msg && success_msg.length > 0) { %>
|
|
<% success_msg.forEach(msg => { %>
|
|
<div class="alert alert-success alert-dismissible fade show rounded-3 border-0 shadow-sm mb-3" role="alert">
|
|
<div class="d-flex align-items-center">
|
|
<i class="fas fa-check-circle me-2 fs-5 text-success"></i>
|
|
<div><%= msg %></div>
|
|
</div>
|
|
<button type="button" class="btn-close" data-bs-dismiss="alert"></button>
|
|
</div>
|
|
<% }) %>
|
|
<% } %>
|
|
<% if (error_msg && error_msg.length > 0) { %>
|
|
<% error_msg.forEach(msg => { %>
|
|
<div class="alert alert-danger alert-dismissible fade show rounded-3 border-0 shadow-sm mb-3" role="alert">
|
|
<div class="d-flex align-items-center">
|
|
<i class="fas fa-exclamation-triangle me-2 fs-5 text-danger"></i>
|
|
<div><%= msg %></div>
|
|
</div>
|
|
<button type="button" class="btn-close" data-bs-dismiss="alert"></button>
|
|
</div>
|
|
<% }) %>
|
|
<% } %>
|
|
|
|
<!-- Cabecera de Página -->
|
|
<div class="page-header d-flex flex-wrap justify-content-between align-items-center gap-3 mb-4">
|
|
<div>
|
|
<div class="d-flex flex-wrap align-items-center gap-2 mb-1">
|
|
<span class="badge bg-light text-dark border px-2.5 py-1.5 fw-bold" style="font-size: 0.85rem;">Ticket #<%= ticket.id %></span>
|
|
<h1 class="page-title h3 mb-0"><%= ticket.asunto %></h1>
|
|
</div>
|
|
<div class="d-flex flex-wrap align-items-center gap-2 text-muted small">
|
|
<span><i class="far fa-calendar-alt me-1"></i><%= new Date(ticket.created_at).toLocaleString('es-ES') %></span>
|
|
<span>•</span>
|
|
<span><i class="fas fa-user me-1"></i><%= ticket.usuario_nombre %> (<%= ticket.usuario_email %>)</span>
|
|
<span>•</span>
|
|
<span><i class="fas fa-folder me-1"></i><%= ticket.departamento_nombre || 'General' %></span>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="d-flex align-items-center gap-2">
|
|
<a href="/agent/dashboard" class="btn btn-outline-secondary btn-sm d-inline-flex align-items-center gap-1.5 rounded-pill px-3 shadow-sm">
|
|
<i class="fas fa-arrow-left"></i>
|
|
<span>Volver a la Bandeja</span>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="row g-4">
|
|
|
|
<!-- Columna Lateral: Ficha, Controles de Estado y FSM -->
|
|
<div class="col-lg-4">
|
|
|
|
<!-- Tarjeta de Estado y Asignación Rápida -->
|
|
<div class="app-card mb-3">
|
|
<div class="app-card-header p-3 border-bottom d-flex align-items-center justify-content-between">
|
|
<h6 class="mb-0 fw-bold" style="font-size: 0.88rem;">
|
|
<i class="fas fa-sliders-h text-primary me-1.5"></i> Control del Ticket
|
|
</h6>
|
|
</div>
|
|
<div class="card-body p-3">
|
|
|
|
<!-- Estado Actual -->
|
|
<div class="mb-3">
|
|
<label class="form-label text-muted small fw-semibold mb-1">Estado de Resolución</label>
|
|
<form action="/agent/ticket/<%= ticket.id %>/status" method="POST" class="d-flex gap-2">
|
|
<select name="status" class="form-select form-select-sm">
|
|
<option value="abierto" <%= ticket.status === 'abierto' ? 'selected' : '' %>>🟢 Abierto</option>
|
|
<option value="en_progreso" <%= ticket.status === 'en_progreso' ? 'selected' : '' %>>🔵 En Progreso</option>
|
|
<option value="cerrado" <%= ticket.status === 'cerrado' ? 'selected' : '' %>>⚪ Cerrado</option>
|
|
</select>
|
|
<button type="submit" class="btn btn-primary btn-sm px-3 shadow-sm">Guardar</button>
|
|
</form>
|
|
</div>
|
|
|
|
<!-- Asignación de Agente (si es admin) -->
|
|
<% if (user.rol === 'admin' || user.rol === 'superadmin') { %>
|
|
<div class="mb-3 pt-2 border-top">
|
|
<label class="form-label text-muted small fw-semibold mb-1">Reasignar Especialista</label>
|
|
<form action="/agent/ticket/<%= ticket.id %>/assign" method="POST" class="d-flex gap-2">
|
|
<select name="assigned_to" class="form-select form-select-sm">
|
|
<option value="">Sin asignar</option>
|
|
<% agents.forEach(a => { %>
|
|
<option value="<%= a.id %>" <%= ticket.assigned_to === a.id ? 'selected' : '' %>><%= a.nombre %></option>
|
|
<% }) %>
|
|
</select>
|
|
<button type="submit" class="btn btn-outline-info btn-sm px-2.5">Asignar</button>
|
|
</form>
|
|
</div>
|
|
<% } %>
|
|
|
|
<!-- Metadatos Básicos -->
|
|
<div class="pt-2 border-top">
|
|
<div class="d-flex justify-content-between align-items-center mb-1 text-muted" style="font-size: 0.78rem;">
|
|
<span>Prioridad:</span>
|
|
<% if (ticket.prioridad === 'critica') { %>
|
|
<span class="priority-pill priority-critica"><i class="fas fa-fire me-1"></i>Crítica</span>
|
|
<% } else if (ticket.prioridad === 'alta') { %>
|
|
<span class="priority-pill priority-alta"><i class="fas fa-exclamation-circle me-1"></i>Alta</span>
|
|
<% } else if (ticket.prioridad === 'media') { %>
|
|
<span class="priority-pill priority-media"><i class="fas fa-minus-circle me-1"></i>Media</span>
|
|
<% } else { %>
|
|
<span class="priority-pill priority-baja"><i class="fas fa-arrow-down me-1"></i>Baja</span>
|
|
<% } %>
|
|
</div>
|
|
<div class="d-flex justify-content-between align-items-center text-muted" style="font-size: 0.78rem;">
|
|
<span>Asignado a:</span>
|
|
<span class="fw-semibold text-dark"><%= ticket.asignado_nombre || 'Sin asignar' %></span>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<!-- MÓDULO VISITAS TÉCNICAS FSM (tareas.telcotronics.com) -->
|
|
<div class="app-card mb-3 border-amber-200">
|
|
<div class="app-card-header p-3 border-bottom d-flex justify-content-between align-items-center bg-amber-50" style="background: rgba(245, 158, 11, 0.08);">
|
|
<div class="d-flex align-items-center gap-1.5">
|
|
<i class="fas fa-truck text-warning"></i>
|
|
<h6 class="mb-0 fw-bold text-dark" style="font-size: 0.88rem;">Visita en Terreno (FSM)</h6>
|
|
</div>
|
|
<% if (visita) { %>
|
|
<span class="badge bg-warning bg-opacity-25 text-dark border border-warning border-opacity-50 text-uppercase" style="font-size: 0.68rem;">
|
|
<%= visita.estado %>
|
|
</span>
|
|
<% } %>
|
|
</div>
|
|
|
|
<div class="card-body p-3">
|
|
<% if (!visita) { %>
|
|
<p class="small text-muted mb-3" style="font-size: 0.8rem;">
|
|
Si la avería o solicitud requiere inspección física o trabajo presencial en sitio, programa el despacho de un técnico hacia el Hub de Tareas.
|
|
</p>
|
|
<button type="button" class="btn btn-warning btn-sm w-100 shadow-sm d-flex align-items-center justify-content-center gap-2 fw-semibold" data-bs-toggle="modal" data-bs-target="#modalVisita">
|
|
<i class="fas fa-calendar-plus"></i>
|
|
<span>Programar Visita FSM</span>
|
|
</button>
|
|
<% } else { %>
|
|
|
|
<!-- MINI-TIMELINE OPERATIVO DE SEGUIMIENTO EN VIVO -->
|
|
<div class="timeline-operativo">
|
|
|
|
<!-- 1. Programación -->
|
|
<div class="timeline-step mb-3 pb-2 border-bottom">
|
|
<div class="d-flex align-items-center mb-1">
|
|
<span class="badge bg-info text-dark me-2" style="width: 20px; height: 20px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 0.7rem;">1</span>
|
|
<strong class="small text-dark">📅 Programada</strong>
|
|
</div>
|
|
<div class="small ps-4" style="font-size: 0.78rem;">
|
|
<div><strong>Técnico:</strong> <%= visita.tecnico_nombre %></div>
|
|
<div class="text-muted"><%= visita.tecnico_email %></div>
|
|
<div class="mt-1"><i class="fas fa-clock text-secondary"></i> <%= visita.fecha_visita ? new Date(visita.fecha_visita).toLocaleString('es-EC') : 'Sin fecha' %></div>
|
|
<% if (visita.ubicacion) { %>
|
|
<div class="mt-1 text-truncate" title="<%= visita.ubicacion %>"><i class="fas fa-map-marker-alt text-danger"></i> <%= visita.ubicacion %></div>
|
|
<% } %>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- 2. Check-in GPS -->
|
|
<div class="timeline-step mb-3 pb-2 border-bottom">
|
|
<div class="d-flex align-items-center mb-1">
|
|
<span class="badge <%= (visita.historial && visita.historial.checkIn && visita.historial.checkIn.fecha) ? 'bg-success' : 'bg-secondary' %> me-2" style="width: 20px; height: 20px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 0.7rem;">2</span>
|
|
<strong class="small text-dark">📍 Check-in en Sitio</strong>
|
|
</div>
|
|
<div class="small ps-4" style="font-size: 0.78rem;">
|
|
<% if (visita.historial && visita.historial.checkIn && visita.historial.checkIn.fecha) { %>
|
|
<div class="text-success fw-bold"><i class="fas fa-check-circle"></i> Arribo confirmado</div>
|
|
<div class="text-muted"><%= new Date(visita.historial.checkIn.fecha).toLocaleTimeString('es-EC') %></div>
|
|
<% if (visita.historial.checkIn.latitud) { %>
|
|
<div class="text-muted"><i class="fas fa-crosshairs"></i> GPS: <%= visita.historial.checkIn.latitud %>, <%= visita.historial.checkIn.longitud %></div>
|
|
<% } %>
|
|
<% } else { %>
|
|
<span class="text-muted"><i class="fas fa-hourglass-half"></i> Pendiente de validación GPS</span>
|
|
<% } %>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- 3. Checklist y Evidencias -->
|
|
<div class="timeline-step mb-3 pb-2 border-bottom">
|
|
<div class="d-flex align-items-center mb-1">
|
|
<span class="badge <%= (visita.historial && visita.historial.progreso_checklist && visita.historial.progreso_checklist.porcentaje > 0) ? 'bg-primary' : 'bg-secondary' %> me-2" style="width: 20px; height: 20px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 0.7rem;">3</span>
|
|
<strong class="small text-dark">📸 Avance y Evidencias</strong>
|
|
</div>
|
|
<div class="small ps-4" style="font-size: 0.78rem;">
|
|
<% if (visita.historial && visita.historial.progreso_checklist) { %>
|
|
<div class="d-flex justify-content-between mb-1">
|
|
<span>Checklist:</span>
|
|
<strong><%= visita.historial.progreso_checklist.completados %>/<%= visita.historial.progreso_checklist.total %></strong>
|
|
</div>
|
|
<div class="progress mb-2" style="height: 6px;">
|
|
<div class="progress-bar bg-success" role="progressbar" style="width: <%= visita.historial.progreso_checklist.porcentaje %>%;"></div>
|
|
</div>
|
|
<% if (visita.historial.progreso_checklist.items && visita.historial.progreso_checklist.items.length > 0) { %>
|
|
<ul class="list-unstyled mb-2" style="font-size: 0.75rem;">
|
|
<% visita.historial.progreso_checklist.items.forEach(item => { %>
|
|
<li class="<%= item.completado ? 'text-success fw-bold' : 'text-muted' %>">
|
|
<i class="fas <%= item.completado ? 'fa-check-square' : 'fa-square' %> me-1"></i> <%= item.texto %>
|
|
</li>
|
|
<% }) %>
|
|
</ul>
|
|
<% } %>
|
|
<% } else { %>
|
|
<div class="text-muted mb-2">Checklist en proceso</div>
|
|
<% } %>
|
|
|
|
<!-- Fotos de Evidencia -->
|
|
<% if (visita.historial && visita.historial.evidencias && visita.historial.evidencias.length > 0) { %>
|
|
<div class="mb-2">
|
|
<div class="fw-bold mb-1">Fotos de campo:</div>
|
|
<div class="d-flex flex-wrap gap-1">
|
|
<% visita.historial.evidencias.forEach(foto => {
|
|
const fotoUrl = foto.url.startsWith('http') ? foto.url : ('https://tareas.telcotronics.com' + foto.url);
|
|
%>
|
|
<a href="<%= fotoUrl %>" target="_blank" title="<%= foto.descripcion || 'Evidencia' %>">
|
|
<img src="<%= fotoUrl %>" class="img-thumbnail" style="width: 44px; height: 44px; object-fit: cover; border-radius: 6px;" alt="Evidencia">
|
|
</a>
|
|
<% }) %>
|
|
</div>
|
|
</div>
|
|
<% } %>
|
|
|
|
<!-- Firma del cliente -->
|
|
<% if (visita.historial && visita.historial.firma_cliente && visita.historial.firma_cliente.firmado) {
|
|
const firmaUrl = visita.historial.firma_cliente.firmaUrl ? (visita.historial.firma_cliente.firmaUrl.startsWith('http') ? visita.historial.firma_cliente.firmaUrl : ('https://tareas.telcotronics.com' + visita.historial.firma_cliente.firmaUrl)) : null;
|
|
%>
|
|
<div class="badge bg-success bg-opacity-75 text-white w-100 py-1 mb-1">
|
|
<i class="fas fa-file-signature me-1"></i> Firmado: <%= visita.historial.firma_cliente.nombreFirmante %>
|
|
</div>
|
|
<% if (firmaUrl) { %>
|
|
<div class="text-center mb-1">
|
|
<a href="<%= firmaUrl %>" target="_blank" class="small text-decoration-none">
|
|
<img src="<%= firmaUrl %>" alt="Firma cliente" class="border rounded bg-white p-1" style="max-height: 40px; max-width: 100%;">
|
|
</a>
|
|
</div>
|
|
<% } %>
|
|
<% } else { %>
|
|
<small class="text-muted d-block"><i class="fas fa-pen"></i> Pendiente firma cliente</small>
|
|
<% } %>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- 4. Cierre y Sincronización -->
|
|
<div class="timeline-step">
|
|
<div class="d-flex align-items-center mb-1">
|
|
<span class="badge <%= visita.estado === 'completada' ? 'bg-success' : 'bg-secondary' %> me-2" style="width: 20px; height: 20px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 0.7rem;">4</span>
|
|
<strong class="small text-dark">🏁 Finalización</strong>
|
|
</div>
|
|
<div class="small ps-4" style="font-size: 0.78rem;">
|
|
<% if (visita.estado === 'completada') { %>
|
|
<div class="text-success fw-bold"><i class="fas fa-check-circle"></i> Visita Finalizada</div>
|
|
<% } else { %>
|
|
<div class="text-muted">En gestión por personal de campo</div>
|
|
<% } %>
|
|
|
|
<form action="/agent/ticket/<%= ticket.id %>/visita/sync" method="POST" class="mt-2">
|
|
<button type="submit" class="btn btn-outline-primary btn-sm w-100 shadow-sm" title="Actualizar progreso desde tareas.telcotronics.com">
|
|
<i class="fas fa-sync-alt me-1"></i> Sincronizar con Hub
|
|
</button>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Bitácora Detallada de Eventos del Timeline Operativo -->
|
|
<% if (visita.historial && visita.historial.timeline_eventos && visita.historial.timeline_eventos.length > 0) { %>
|
|
<div class="mt-3 pt-2 border-top">
|
|
<a class="small text-decoration-none d-flex justify-content-between align-items-center text-secondary" data-bs-toggle="collapse" href="#collapseEventos" role="button" aria-expanded="false">
|
|
<span><i class="fas fa-history me-1"></i> Bitácora de eventos (<%= visita.historial.timeline_eventos.length %>)</span>
|
|
<i class="fas fa-chevron-down"></i>
|
|
</a>
|
|
<div class="collapse mt-2" id="collapseEventos">
|
|
<ul class="list-unstyled mb-0" style="font-size: 0.75rem;">
|
|
<% visita.historial.timeline_eventos.forEach(ev => { %>
|
|
<li class="mb-2 pb-1 border-bottom border-light">
|
|
<div class="fw-bold text-dark"><%= ev.titulo %></div>
|
|
<% if (ev.descripcion) { %><div class="text-muted"><%= ev.descripcion %></div><% } %>
|
|
<div class="text-muted" style="font-size: 0.68rem;"><i class="fas fa-clock"></i> <%= new Date(ev.fecha).toLocaleString('es-EC') %> - <%= ev.usuarioNombre || 'Sistema' %></div>
|
|
</li>
|
|
<% }) %>
|
|
</ul>
|
|
</div>
|
|
</div>
|
|
<% } %>
|
|
|
|
<div class="text-center mt-3 pt-2 border-top">
|
|
<a href="https://tareas.telcotronics.com" target="_blank" class="small text-muted text-decoration-none" style="font-size: 0.75rem;">
|
|
<i class="fas fa-external-link-alt me-1"></i> Ver en tareas.telcotronics.com
|
|
</a>
|
|
</div>
|
|
<% } %>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<!-- Columna Principal: Hilo y Respuesta Oficial -->
|
|
<div class="col-lg-8">
|
|
|
|
<!-- Mensaje Inicial del Cliente -->
|
|
<div class="app-card mb-4 border-start border-4 border-primary">
|
|
<div class="app-card-header p-3 bg-light border-bottom d-flex align-items-center justify-content-between">
|
|
<div class="d-flex align-items-center gap-2">
|
|
<div class="user-avatar-initials-sm bg-primary text-white">
|
|
<%= (ticket.usuario_nombre || 'C').charAt(0).toUpperCase() %>
|
|
</div>
|
|
<div>
|
|
<span class="fw-bold text-dark" style="font-size: 0.85rem;"><%= ticket.usuario_nombre %></span>
|
|
<span class="badge bg-primary-subtle text-primary border border-primary-subtle ms-1" style="font-size: 0.68rem;">Cliente Solicitante</span>
|
|
</div>
|
|
</div>
|
|
<small class="text-muted" style="font-size: 0.72rem;"><%= new Date(ticket.created_at).toLocaleString('es-ES') %></small>
|
|
</div>
|
|
<div class="card-body p-3 p-md-4">
|
|
<div class="ticket-description-body" style="white-space: pre-line; font-size: 0.92rem; line-height: 1.6;">
|
|
<%= ticket.mensaje %>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Hilo de Respuestas -->
|
|
<div class="d-flex align-items-center justify-content-between mb-3">
|
|
<h5 class="fw-bold mb-0 text-dark" style="font-size: 0.95rem;">
|
|
<i class="fas fa-comments text-primary me-1.5"></i> Conversación y Actuaciones (<%= respuestas.length %>)
|
|
</h5>
|
|
</div>
|
|
|
|
<% if (respuestas.length === 0) { %>
|
|
<div class="app-card p-4 text-center mb-4 bg-light border">
|
|
<i class="far fa-comment-dots text-muted fs-3 mb-2"></i>
|
|
<h6 class="fw-semibold text-secondary">Aún no se han emitido respuestas</h6>
|
|
<small class="text-muted">Sé el primero en responder o emitir instrucciones al cliente.</small>
|
|
</div>
|
|
<% } %>
|
|
|
|
<div class="conversation-thread mb-4 d-flex flex-column gap-3">
|
|
<% respuestas.forEach(r => { %>
|
|
<% const isStaff = ['agent', 'admin', 'superadmin'].includes(r.usuario_rol); %>
|
|
<div class="ticket-message-card <%= isStaff ? 'message-staff' : 'message-client' %>">
|
|
<div class="message-card-header d-flex align-items-center justify-content-between p-2.5 px-3 border-bottom">
|
|
<div class="d-flex align-items-center gap-2">
|
|
<div class="user-avatar-initials-sm" style="<%= isStaff ? 'background: #4f46e5; color: #fff;' : 'background: #64748b; color: #fff;' %>">
|
|
<%= (r.usuario_nombre || 'U').charAt(0).toUpperCase() %>
|
|
</div>
|
|
<div>
|
|
<span class="fw-bold text-dark" style="font-size: 0.84rem;"><%= r.usuario_nombre %></span>
|
|
<% if (isStaff) { %>
|
|
<span class="badge bg-indigo-subtle text-indigo border ms-1" style="font-size: 0.68rem; color: #4f46e5; border-color: rgba(79,70,229,0.2) !important;">
|
|
<i class="fas fa-headset me-0.5"></i> Agente Oficial
|
|
</span>
|
|
<% } else { %>
|
|
<span class="badge bg-secondary-subtle text-secondary border ms-1" style="font-size: 0.68rem;">Cliente</span>
|
|
<% } %>
|
|
</div>
|
|
</div>
|
|
<small class="text-muted" style="font-size: 0.72rem;">
|
|
<%= new Date(r.created_at).toLocaleString('es-ES') %>
|
|
</small>
|
|
</div>
|
|
<div class="message-card-body p-3">
|
|
<div style="white-space: pre-line; font-size: 0.90rem; line-height: 1.55;">
|
|
<%= r.mensaje %>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<% }) %>
|
|
</div>
|
|
|
|
<!-- Caja de Respuesta del Agente -->
|
|
<div class="app-card border shadow-sm">
|
|
<div class="app-card-header p-3 border-bottom d-flex align-items-center gap-2">
|
|
<i class="fas fa-reply text-primary"></i>
|
|
<h6 class="mb-0 fw-bold" style="font-size: 0.88rem;">Emitir Respuesta Oficial al Cliente</h6>
|
|
</div>
|
|
<div class="card-body p-3 p-md-4">
|
|
<form action="/agent/ticket/<%= ticket.id %>/respond" method="POST">
|
|
<div class="mb-3">
|
|
<textarea name="mensaje" class="form-control" rows="4" placeholder="Escribe el diagnóstico, avances o indicaciones para el solicitante..." required></textarea>
|
|
</div>
|
|
<div class="d-flex justify-content-between align-items-center">
|
|
<small class="text-muted" style="font-size: 0.75rem;">El cliente recibirá una notificación y podrá responder en el hilo.</small>
|
|
<button type="submit" class="btn btn-primary btn-cta d-inline-flex align-items-center gap-2 shadow-sm">
|
|
<i class="fas fa-paper-plane"></i>
|
|
<span>Publicar Respuesta</span>
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<!-- MODAL PROGRAMAR VISITA TÉCNICA (FSM / tareas.telcotronics.com) -->
|
|
<div class="modal fade" id="modalVisita" tabindex="-1" aria-labelledby="modalVisitaLabel" aria-hidden="true">
|
|
<div class="modal-dialog modal-lg">
|
|
<div class="modal-content border-0 shadow-lg rounded-4 overflow-hidden">
|
|
<form action="/agent/ticket/<%= ticket.id %>/visita" method="POST">
|
|
<div class="modal-header bg-warning text-dark p-3 px-4">
|
|
<div class="d-flex align-items-center gap-2">
|
|
<i class="fas fa-truck-pickup fs-5"></i>
|
|
<h5 class="modal-title fw-bold" id="modalVisitaLabel">Programar Visita Técnica en Terreno</h5>
|
|
</div>
|
|
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
|
|
</div>
|
|
<div class="modal-body p-4">
|
|
<input type="hidden" name="tecnicoNombre" id="inputTecnicoNombre" value="<%= (tecnicosHub && tecnicosHub.length > 0) ? (tecnicosHub[0].nombre || tecnicosHub[0].email) : '' %>">
|
|
|
|
<div class="row g-3">
|
|
<div class="col-md-7">
|
|
<label class="form-label small fw-bold text-dark">Técnico de Campo (Hub Telcotronics) <span class="text-danger">*</span></label>
|
|
<select name="emailTecnico" id="selectTecnicoHub" class="form-select" required>
|
|
<% if (tecnicosHub && tecnicosHub.length > 0) { %>
|
|
<% tecnicosHub.forEach(t => { %>
|
|
<option value="<%= t.email %>" data-nombre="<%= t.nombre || t.email %>">
|
|
<%= t.nombre ? t.nombre + ' (' + t.email + ')' : t.email %>
|
|
</option>
|
|
<% }) %>
|
|
<% } else { %>
|
|
<option value="pablinux@hotmail.es" data-nombre="pablinux">pablinux (pablinux@hotmail.es)</option>
|
|
<% } %>
|
|
</select>
|
|
<small class="text-muted" style="font-size: 0.72rem;">Lista en vivo de usuarios sincronizada con tareas.telcotronics.com</small>
|
|
</div>
|
|
<div class="col-md-5">
|
|
<label class="form-label small fw-bold text-dark">Prioridad de Despacho</label>
|
|
<select name="prioridad" class="form-select">
|
|
<option value="Media" <%= ticket.prioridad === 'media' ? 'selected' : '' %>>Media — Regular</option>
|
|
<option value="Alta" <%= ticket.prioridad === 'alta' || ticket.prioridad === 'critica' ? 'selected' : '' %>>Alta — Urgente</option>
|
|
<option value="Baja" <%= ticket.prioridad === 'baja' ? 'selected' : '' %>>Baja — Mantenimiento</option>
|
|
</select>
|
|
</div>
|
|
|
|
<div class="col-md-6">
|
|
<label class="form-label small fw-bold text-dark">Fecha y Hora de Arribo <span class="text-danger">*</span></label>
|
|
<input type="datetime-local" name="fechaVisita" class="form-control" required>
|
|
</div>
|
|
<div class="col-md-6">
|
|
<label class="form-label small fw-bold text-dark">Hora Límite Estimada</label>
|
|
<input type="datetime-local" name="fechaFin" class="form-control">
|
|
</div>
|
|
|
|
<div class="col-md-8">
|
|
<label class="form-label small fw-bold text-dark">Dirección / Ubicación en Sitio <span class="text-danger">*</span></label>
|
|
<input type="text" name="ubicacion" class="form-control" placeholder="Ej: Av. Amazonas N34-120 y Colón" required>
|
|
</div>
|
|
<div class="col-md-4">
|
|
<label class="form-label small fw-bold text-dark">Coordenadas GPS (Lat, Lng)</label>
|
|
<input type="text" name="coordenadas" class="form-control" placeholder="-0.180653, -78.467834">
|
|
</div>
|
|
|
|
<div class="col-12">
|
|
<label class="form-label small fw-bold text-dark">Referencia de Acceso</label>
|
|
<input type="text" name="referencia" class="form-control" placeholder="Ej: Frente al centro comercial, edificio azul 3er piso">
|
|
</div>
|
|
|
|
<div class="col-12">
|
|
<label class="form-label small fw-bold text-dark">Instrucción / Título para el Técnico</label>
|
|
<input type="text" name="titulo" class="form-control" value="Visita Técnica: <%= ticket.asunto %>" required>
|
|
</div>
|
|
|
|
<div class="col-12">
|
|
<label class="form-label small fw-bold text-dark">Síntomas / Resumen del Problema</label>
|
|
<textarea name="descripcion" class="form-control" rows="2"><%= ticket.mensaje %></textarea>
|
|
</div>
|
|
|
|
<div class="col-12">
|
|
<label class="form-label small fw-bold text-dark">Checklist Inicial (un ítem por línea)</label>
|
|
<textarea name="checklist_items" class="form-control" rows="3">Revisión física de acometida y equipamiento
|
|
Verificación de niveles y potencia óptica
|
|
Pruebas de servicio con el cliente y firma digital</textarea>
|
|
<small class="text-muted" style="font-size: 0.72rem;">El técnico completará estos ítems desde el Hub móvil conforme ejecute el trabajo.</small>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer p-3 bg-light">
|
|
<button type="button" class="btn btn-light border" data-bs-dismiss="modal">Cancelar</button>
|
|
<button type="submit" class="btn btn-warning fw-bold d-inline-flex align-items-center gap-1.5 shadow-sm">
|
|
<i class="fas fa-paper-plane"></i>
|
|
<span>Asignar y Despachar al Hub</span>
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<script>
|
|
document.addEventListener('DOMContentLoaded', function() {
|
|
const selectTec = document.getElementById('selectTecnicoHub');
|
|
const inputNombre = document.getElementById('inputTecnicoNombre');
|
|
if (selectTec && inputNombre) {
|
|
selectTec.addEventListener('change', function() {
|
|
const opt = this.options[this.selectedIndex];
|
|
inputNombre.value = opt.getAttribute('data-nombre') || opt.value;
|
|
});
|
|
}
|
|
});
|
|
</script>
|
|
|
|
<%- include('../partials/footer') %>
|