55 lines
2.0 KiB
SQL
55 lines
2.0 KiB
SQL
CREATE DATABASE IF NOT EXISTS help_desk;
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USE help_desk;
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CREATE TABLE IF NOT EXISTS users (
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id INT AUTO_INCREMENT PRIMARY KEY,
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nombre VARCHAR(100) NOT NULL,
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email VARCHAR(100) NOT NULL UNIQUE,
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password VARCHAR(255) NOT NULL,
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rol ENUM('admin', 'agent', 'client') DEFAULT 'client',
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created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
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);
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CREATE TABLE IF NOT EXISTS departments (
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id INT AUTO_INCREMENT PRIMARY KEY,
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nombre VARCHAR(100) NOT NULL,
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descripcion TEXT,
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created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
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);
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CREATE TABLE IF NOT EXISTS tickets (
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id INT AUTO_INCREMENT PRIMARY KEY,
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user_id INT NOT NULL,
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department_id INT,
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asunto VARCHAR(200) NOT NULL,
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mensaje TEXT NOT NULL,
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status ENUM('abierto', 'en_progreso', 'cerrado') DEFAULT 'abierto',
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prioridad ENUM('baja', 'media', 'alta', 'critica') DEFAULT 'media',
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assigned_to INT,
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created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
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updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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FOREIGN KEY (user_id) REFERENCES users(id) ON DELETE CASCADE,
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FOREIGN KEY (department_id) REFERENCES departments(id) ON DELETE SET NULL,
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FOREIGN KEY (assigned_to) REFERENCES users(id) ON DELETE SET NULL
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);
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CREATE TABLE IF NOT EXISTS ticket_respuestas (
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id INT AUTO_INCREMENT PRIMARY KEY,
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ticket_id INT NOT NULL,
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user_id INT NOT NULL,
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mensaje TEXT NOT NULL,
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created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
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FOREIGN KEY (ticket_id) REFERENCES tickets(id) ON DELETE CASCADE,
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FOREIGN KEY (user_id) REFERENCES users(id) ON DELETE CASCADE
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);
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INSERT INTO departments (nombre, descripcion) VALUES
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('Soporte Técnico', 'Problemas técnicos y de software'),
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('Facturación', 'Problemas de facturación y pagos'),
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('Ventas', 'Consultas sobre ventas y productos'),
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('General', 'Consultas generales');
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INSERT INTO users (nombre, email, password, rol) VALUES
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('Admin', 'admin@helpdesk.com', '$2b$10$EixZaYVK1fsbw1ZfbX3OXePaWxn96p36PQm4sEPhMNPfFhpYN76eO', 'admin');
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-- Password: 123456
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