107 lines
4.1 KiB
JavaScript
107 lines
4.1 KiB
JavaScript
const express = require('express');
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const router = express.Router();
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const { isAgent } = require('../middleware/auth');
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const Ticket = require('../models/Ticket');
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const Department = require('../models/Department');
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router.get('/dashboard', isAgent, async (req, res) => {
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try {
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let tickets;
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if (['superadmin', 'admin'].includes(req.session.user.rol)) {
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tickets = await Ticket.findAll(req.session.user.company_id);
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} else {
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tickets = await Ticket.findByAgent(req.session.user.company_id, req.session.user.id);
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}
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const stats = await Ticket.countByStatus(req.session.user.company_id);
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const departments = await Department.findAll(req.session.user.company_id);
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res.render('agent/dashboard', { tickets, stats, departments });
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} catch (error) {
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console.error(error);
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req.flash('error_msg', 'Error al cargar dashboard');
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res.redirect('/');
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}
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});
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router.get('/ticket/:id', isAgent, async (req, res) => {
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try {
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const ticket = await Ticket.findById(req.params.id);
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if (!ticket) {
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req.flash('error_msg', 'Ticket no encontrado');
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return res.redirect('/agent/dashboard');
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}
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if (ticket.company_id !== req.session.user.company_id && req.session.user.rol !== 'superadmin') {
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req.flash('error_msg', 'Acceso denegado');
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return res.redirect('/agent/dashboard');
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}
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const respuestas = await Ticket.getResponses(req.params.id);
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let agents = [];
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if (['superadmin', 'admin'].includes(req.session.user.rol)) {
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const User = require('../models/User');
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const allUsers = await User.findAll(req.session.user.company_id);
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agents = allUsers.filter(u => u.rol === 'agent');
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}
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res.render('agent/view-ticket', { ticket, respuestas, agents });
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} catch (error) {
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console.error(error);
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req.flash('error_msg', 'Error al cargar ticket');
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res.redirect('/agent/dashboard');
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}
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});
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router.post('/ticket/:id/respond', isAgent, async (req, res) => {
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const { mensaje } = req.body;
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if (!mensaje) {
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req.flash('error_msg', 'El mensaje es obligatorio');
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return res.redirect(`/agent/ticket/${req.params.id}`);
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}
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try {
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await Ticket.addResponse(req.params.id, req.session.user.id, mensaje);
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req.flash('success_msg', 'Respuesta enviada');
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res.redirect(`/agent/ticket/${req.params.id}`);
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} catch (error) {
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console.error(error);
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req.flash('error_msg', 'Error al enviar respuesta');
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res.redirect(`/agent/ticket/${req.params.id}`);
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}
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});
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router.post('/ticket/:id/status', isAgent, async (req, res) => {
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const { status, assigned_to } = req.body;
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try {
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const data = {};
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if (status) data.status = status;
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if (assigned_to && ['superadmin', 'admin'].includes(req.session.user.rol)) {
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data.assigned_to = assigned_to;
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}
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await Ticket.update(req.params.id, data);
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req.flash('success_msg', 'Ticket actualizado');
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res.redirect(`/agent/ticket/${req.params.id}`);
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} catch (error) {
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console.error(error);
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req.flash('error_msg', 'Error al actualizar ticket');
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res.redirect(`/agent/ticket/${req.params.id}`);
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}
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});
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router.post('/ticket/:id/assign', isAgent, async (req, res) => {
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if (!['superadmin', 'admin'].includes(req.session.user.rol)) {
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req.flash('error_msg', 'Acceso denegado');
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return res.redirect('/agent/dashboard');
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}
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const { assigned_to } = req.body;
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try {
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await Ticket.update(req.params.id, { assigned_to: assigned_to || null });
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if (assigned_to) {
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await Ticket.update(req.params.id, { status: 'en_progreso' });
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}
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req.flash('success_msg', 'Ticket asignado');
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res.redirect(`/agent/ticket/${req.params.id}`);
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} catch (error) {
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console.error(error);
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req.flash('error_msg', 'Error al asignar ticket');
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res.redirect(`/agent/ticket/${req.params.id}`);
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}
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});
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module.exports = router;
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