/* ==============================================================================
   Help Desk & FSM — Sistema de Diseño UI/UX Ecosistema Telcotronics
   ============================================================================== */

:root {
    --app-font: 'Plus Jakarta Sans', system-ui, -apple-system, sans-serif;
    --primary-gradient: linear-gradient(135deg, #0284c7 0%, #2563eb 100%);
    --indigo-gradient: linear-gradient(135deg, #4f46e5 0%, #2563eb 100%);
    --card-shadow: 0 4px 20px -2px rgba(15, 23, 42, 0.06), 0 2px 6px -1px rgba(15, 23, 42, 0.03);
    --card-hover-shadow: 0 12px 28px -4px rgba(15, 23, 42, 0.12), 0 4px 10px -2px rgba(15, 23, 42, 0.05);
}

body {
    font-family: var(--app-font);
    font-size: 0.885rem;
    color: #1e293b;
    background-color: #f8fafc;
    -webkit-font-smoothing: antialiased;
}

/* ==============================================================================
   Topbar / Navbar Principal
   ============================================================================== */
.app-topbar {
    background: linear-gradient(90deg, #070e20 0%, #0f172a 100%) !important;
    height: 64px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
    z-index: 1030;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
}

.brand-logo-glow {
    filter: drop-shadow(0 0 8px rgba(56, 189, 248, 0.45));
}

.brand-text {
    font-weight: 700;
    font-size: 1.05rem;
    color: #ffffff;
    letter-spacing: -0.02em;
}

.brand-subtext {
    font-size: 0.78rem;
    font-weight: 600;
    color: #38bdf8;
    background: rgba(56, 189, 248, 0.12);
    border: 1px solid rgba(56, 189, 248, 0.3);
    border-radius: 6px;
    padding: 0.1rem 0.35rem;
    margin-left: 0.25rem;
}

.company-nav-pill {
    background: rgba(255, 255, 255, 0.06);
    border: 1px solid rgba(255, 255, 255, 0.12);
    border-radius: 9999px;
    padding: 0.25rem 0.75rem;
    font-size: 0.78rem;
    color: #e2e8f0;
}

.company-nav-pill.dropdown-toggle::after {
    display: none !important;
}

.company-nav-pill.dropdown-toggle {
    cursor: pointer;
    transition: all 0.2s ease;
}

.company-nav-pill.dropdown-toggle:hover {
    background: rgba(255, 255, 255, 0.14) !important;
    border-color: rgba(255, 255, 255, 0.28) !important;
}

.company-plan-badge {
    background: linear-gradient(135deg, #0284c7 0%, #38bdf8 100%);
    color: #ffffff;
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    border-radius: 9999px;
    padding: 0.2rem 0.5rem;
    letter-spacing: 0.04em;
}

.user-profile-badge {
    background: rgba(255, 255, 255, 0.06);
    border: 1px solid rgba(255, 255, 255, 0.1);
    border-radius: 9999px;
    padding: 0.25rem 0.75rem 0.25rem 0.35rem;
}

.user-avatar-initials {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: var(--primary-gradient);
    color: #ffffff;
    font-weight: 700;
    font-size: 0.85rem;
    display: flex;
    align-items: center;
    justify-content: center;
}

.user-avatar-initials-sm {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: #e2e8f0;
    color: #334155;
    font-weight: 700;
    font-size: 0.78rem;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.user-avatar-img {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    object-fit: cover;
    border: 1px solid rgba(255, 255, 255, 0.2);
}

.user-nav-name {
    font-size: 0.82rem;
    font-weight: 600;
    color: #f1f5f9;
    line-height: 1.15;
}

.user-nav-role {
    font-size: 0.68rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    font-weight: 600;
}

.badge-role-superadmin { color: #f59e0b; }
.badge-role-admin { color: #f87171; }
.badge-role-agent { color: #818cf8; }
.badge-role-client { color: #38bdf8; }

.btn-logout-glass {
    background: rgba(255, 255, 255, 0.08);
    border: 1px solid rgba(255, 255, 255, 0.14);
    color: #e2e8f0;
    border-radius: 8px;
    padding: 0.35rem 0.65rem;
    font-size: 0.8rem;
    transition: all 0.2s ease;
}

.btn-logout-glass:hover {
    background: rgba(239, 68, 68, 0.2);
    border-color: rgba(239, 68, 68, 0.4);
    color: #fca5a5;
}

.btn-icon-glass {
    background: rgba(255, 255, 255, 0.08);
    border: 1px solid rgba(255, 255, 255, 0.12);
    border-radius: 8px;
    padding: 0.3rem 0.5rem;
}

/* ==============================================================================
   Sidebar / Menú Lateral
   ============================================================================== */
.app-sidebar {
    background-color: #ffffff;
    border-right: 1px solid #e2e8f0;
    z-index: 1020;
}

@media (min-width: 768px) {
    .app-sidebar {
        position: fixed;
        top: 64px;
        bottom: 0;
        left: 0;
        overflow-y: auto;
        padding-top: 1rem;
    }

    .main-content {
        margin-top: 15px;
        padding-bottom: 3rem;
    }
}

.sidebar-company-card {
    background: #f8fafc;
    border: 1px solid #e2e8f0;
}

.company-status-dot {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background-color: #10b981;
}

.sidebar-heading {
    font-size: 0.68rem;
    font-weight: 700;
    color: #94a3b8;
    letter-spacing: 0.06em;
    padding: 0.4rem 0.75rem 0.2rem;
    list-style: none;
}

.sidebar-nav .nav-link {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 0.85rem;
    font-weight: 500;
    color: #475569;
    padding: 0.55rem 0.75rem;
    border-radius: 10px;
    transition: all 0.2s ease;
}

.nav-icon-wrapper {
    width: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.95rem;
    color: #64748b;
    transition: transform 0.2s ease;
}

.sidebar-nav .nav-link:hover {
    background-color: #f0f7ff;
    color: #0284c7;
}

.sidebar-nav .nav-link:hover .nav-icon-wrapper {
    transform: scale(1.1);
    color: #0284c7;
}

.sidebar-nav .nav-link.active {
    background: var(--primary-gradient);
    color: #ffffff !important;
    font-weight: 600;
    box-shadow: 0 4px 12px rgba(37, 99, 235, 0.22);
}

.sidebar-nav .nav-link.active .nav-icon-wrapper {
    color: #ffffff !important;
}

.sidebar-bot-card {
    background: linear-gradient(135deg, #f0f9ff 0%, #e0f2fe 100%);
    border-color: #bae6fd !important;
}

.bot-sidebar-avatar {
    animation: floatBot 4s ease-in-out infinite;
}

/* ==============================================================================
   Tarjetas KPI & Métricas
   ============================================================================== */
.kpi-card {
    background: #ffffff;
    border-radius: 16px;
    border: 1px solid #e2e8f0;
    padding: 1.25rem 1.15rem;
    box-shadow: var(--card-shadow);
    transition: transform 0.25s ease, box-shadow 0.25s ease;
}

.kpi-card:hover {
    transform: translateY(-3px);
    box-shadow: var(--card-hover-shadow);
}

.kpi-icon-box {
    width: 42px;
    height: 42px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.1rem;
}

.kpi-value {
    font-size: 1.85rem;
    font-weight: 800;
    color: #0f172a;
    line-height: 1.1;
    margin-bottom: 0.25rem;
    letter-spacing: -0.03em;
}

.kpi-label {
    font-size: 0.72rem;
    font-weight: 700;
    color: #64748b;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.kpi-subtext {
    font-size: 0.74rem;
}

/* ==============================================================================
   Contenedor de Tablas y Tarjetas Modernas (app-card)
   ============================================================================== */
.app-card {
    background: #ffffff;
    border-radius: 16px;
    border: 1px solid #e2e8f0;
    box-shadow: var(--card-shadow);
    overflow: hidden;
}

.app-card-header {
    background: #ffffff;
    border-bottom: 1px solid #e2e8f0;
}

.app-table thead th {
    background-color: #f8fafc !important;
    color: #64748b !important;
    font-size: 0.72rem !important;
    text-transform: uppercase !important;
    letter-spacing: 0.06em !important;
    font-weight: 700 !important;
    border-top: none !important;
    border-bottom: 1px solid #e2e8f0 !important;
    padding: 0.85rem 1rem !important;
}

.app-table tbody td {
    vertical-align: middle !important;
    padding: 0.85rem 1rem !important;
    border-bottom: 1px solid #f1f5f9 !important;
    font-size: 0.86rem;
}

.app-table tbody tr {
    transition: background-color 0.15s ease;
}

.app-table tbody tr:hover {
    background-color: #f8fafc;
}

.btn-action-view {
    border: 1px solid #e2e8f0;
    background: #ffffff;
    color: #0284c7;
    font-weight: 600;
    font-size: 0.78rem;
    border-radius: 8px;
    padding: 0.35rem 0.65rem;
    transition: all 0.2s ease;
}

.btn-action-view:hover {
    background: #e0f2fe;
    border-color: #38bdf8;
    color: #0369a1;
}

.btn-filter {
    border: 1px solid #e2e8f0;
    background: #f8fafc;
    color: #64748b;
    font-size: 0.76rem;
    font-weight: 600;
    border-radius: 8px;
    padding: 0.35rem 0.65rem;
    transition: all 0.2s ease;
    display: inline-flex;
    align-items: center;
    gap: 5px;
}

.btn-filter:hover {
    background: #e2e8f0;
    color: #0f172a;
}

.btn-filter.active {
    background: #0284c7;
    color: #ffffff;
    border-color: #0284c7;
}

.status-dot-sm {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    display: inline-block;
}

.search-input-group .form-control {
    border-color: #cbd5e1;
    font-size: 0.8rem;
    border-top-right-radius: 8px;
    border-bottom-right-radius: 8px;
}

.search-input-group .input-group-text {
    border-color: #cbd5e1;
    border-top-left-radius: 8px;
    border-bottom-left-radius: 8px;
}

/* ==============================================================================
   Píldoras de Estado y Prioridad
   ============================================================================== */
.status-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    border-radius: 9999px;
    padding: 0.22rem 0.65rem;
    font-size: 0.74rem;
    font-weight: 600;
    text-transform: capitalize;
}

.status-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
}

.status-abierto {
    background-color: #ecfdf5;
    color: #059669;
    border: 1px solid #a7f3d0;
}
.status-abierto .status-dot {
    background-color: #10b981;
    box-shadow: 0 0 6px #10b981;
}

.status-en-progreso {
    background-color: #eff6ff;
    color: #2563eb;
    border: 1px solid #bfdbfe;
}
.status-en-progreso .status-dot {
    background-color: #3b82f6;
    box-shadow: 0 0 6px #3b82f6;
}

.status-cerrado {
    background-color: #f1f5f9;
    color: #64748b;
    border: 1px solid #cbd5e1;
}
.status-cerrado .status-dot {
    background-color: #94a3b8;
}

.priority-pill {
    display: inline-flex;
    align-items: center;
    border-radius: 9999px;
    padding: 0.2rem 0.6rem;
    font-size: 0.72rem;
    font-weight: 600;
    text-transform: capitalize;
}

.priority-critica {
    background-color: #fef2f2;
    color: #dc2626;
    border: 1px solid #fecaca;
}

.priority-alta {
    background-color: #fffbeb;
    color: #d97706;
    border: 1px solid #fde68a;
}

.priority-media {
    background-color: #f0f9ff;
    color: #0284c7;
    border: 1px solid #bae6fd;
}

.priority-baja {
    background-color: #f8fafc;
    color: #64748b;
    border: 1px solid #e2e8f0;
}

/* ==============================================================================
   Hilo de Conversación y Respuestas
   ============================================================================== */
.ticket-message-card {
    border-radius: 14px;
    border: 1px solid #e2e8f0;
    background: #ffffff;
    overflow: hidden;
    box-shadow: 0 2px 8px rgba(15, 23, 42, 0.04);
}

.ticket-message-card.message-staff {
    border-left: 4px solid #4f46e5;
    background: #fbfbfe;
}

.ticket-message-card.message-client {
    border-left: 4px solid #0284c7;
    background: #ffffff;
}

.message-card-header {
    background: rgba(248, 250, 252, 0.7);
}

.btn-cta {
    background: var(--primary-gradient);
    border: none;
    font-weight: 600;
    border-radius: 10px;
    padding: 0.6rem 1.15rem;
    transition: all 0.25s ease;
}

.btn-cta:hover {
    background: linear-gradient(135deg, #0369a1 0%, #1d4ed8 100%);
    box-shadow: 0 8px 18px -4px rgba(37, 99, 235, 0.4);
    transform: translateY(-1px);
    color: #ffffff;
}

/* ==============================================================================
   Login Page Modern Styling & Support Bot Mascot
   ============================================================================== */
.login-container {
    min-height: calc(100vh - 120px);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2.5rem 1rem;
}

.login-card-wrapper {
    background: #ffffff;
    border-radius: 24px;
    overflow: hidden;
    box-shadow: 0 25px 50px -12px rgba(15, 23, 42, 0.18), 0 0 0 1px rgba(226, 232, 240, 0.8);
    max-width: 980px;
    width: 100%;
}

.login-hero-side {
    background: linear-gradient(135deg, #070e20 0%, #0f2b6b 45%, #0284c7 100%);
    color: #ffffff;
    padding: 3rem 2.5rem;
    position: relative;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
}

.login-hero-side::before {
    content: '';
    position: absolute;
    top: -20%;
    left: -20%;
    width: 140%;
    height: 140%;
    background: radial-gradient(circle at 30% 30%, rgba(56, 189, 248, 0.16) 0%, transparent 60%);
    pointer-events: none;
}

.bot-avatar-wrapper {
    position: relative;
    display: inline-block;
    margin: 1.25rem 0;
    text-align: center;
}

.bot-avatar-img {
    width: 145px;
    height: 145px;
    filter: drop-shadow(0 16px 24px rgba(2, 6, 23, 0.5));
    animation: floatBot 4s ease-in-out infinite;
    transition: transform 0.3s cubic-bezier(0.34, 1.56, 0.64, 1);
}

.bot-avatar-img:hover {
    transform: scale(1.08) rotate(-3deg);
}

@keyframes floatBot {
    0%, 100% {
        transform: translateY(0);
    }
    50% {
        transform: translateY(-8px);
    }
}

.bot-status-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: rgba(15, 23, 42, 0.65);
    backdrop-filter: blur(8px);
    border: 1px solid rgba(56, 189, 248, 0.3);
    border-radius: 9999px;
    padding: 0.35rem 0.85rem;
    font-size: 0.78rem;
    font-weight: 500;
    color: #e2e8f0;
}

.bot-status-dot {
    width: 8px;
    height: 8px;
    background-color: #10b981;
    border-radius: 50%;
    box-shadow: 0 0 10px #10b981;
}

.login-feature-item {
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 0.9rem;
    color: #cbd5e1;
    margin-bottom: 0.75rem;
}

.login-feature-icon {
    width: 28px;
    height: 28px;
    border-radius: 8px;
    background: rgba(56, 189, 248, 0.15);
    border: 1px solid rgba(56, 189, 248, 0.3);
    color: #38bdf8;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.8rem;
    flex-shrink: 0;
}

.login-form-side {
    padding: 3.5rem 3rem;
    background: #ffffff;
}

.login-input-group .input-group-text {
    background-color: #f8fafc;
    border-color: #cbd5e1;
    color: #64748b;
    border-top-left-radius: 12px;
    border-bottom-left-radius: 12px;
    padding-left: 1rem;
    padding-right: 1rem;
}

.login-input-group .form-control {
    border-color: #cbd5e1;
    border-top-right-radius: 12px;
    border-bottom-right-radius: 12px;
    padding: 0.75rem 1rem;
    font-size: 0.95rem;
}

.login-input-group .form-control:focus {
    border-color: #0284c7;
    box-shadow: 0 0 0 3px rgba(2, 132, 199, 0.15);
}

.password-toggle-btn {
    border-color: #cbd5e1;
    background-color: #f8fafc;
    color: #64748b;
    border-top-right-radius: 12px;
    border-bottom-right-radius: 12px;
    cursor: pointer;
}

.password-toggle-btn:hover {
    color: #0f172a;
    background-color: #e2e8f0;
}

.btn-login {
    background: linear-gradient(135deg, #0284c7 0%, #2563eb 100%);
    border: none;
    border-radius: 12px;
    padding: 0.85rem;
    font-weight: 600;
    font-size: 1rem;
    color: #ffffff;
    transition: all 0.25s ease;
}

.btn-login:hover {
    background: linear-gradient(135deg, #0369a1 0%, #1d4ed8 100%);
    box-shadow: 0 10px 20px -5px rgba(37, 99, 235, 0.4);
    transform: translateY(-1px);
    color: #ffffff;
}

.login-segmented-tabs {
    display: flex;
    background: #f1f5f9;
    border-radius: 14px;
    padding: 5px;
    margin-bottom: 1.5rem;
    gap: 6px;
}

.login-tab-btn {
    flex: 1;
    border: none;
    background: transparent;
    padding: 0.65rem 0.85rem;
    border-radius: 10px;
    font-size: 0.88rem;
    font-weight: 600;
    color: #64748b;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    cursor: pointer;
}

.login-tab-btn:hover {
    color: #0f172a;
}

.login-tab-btn.active {
    background: #ffffff;
    color: #0284c7;
    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.08), 0 2px 4px -2px rgba(0, 0, 0, 0.04);
}

.login-tab-btn.active.staff-active {
    color: #4f46e5;
}

.login-divider {
    display: flex;
    align-items: center;
    text-align: center;
    margin: 1.5rem 0 1rem;
    color: #94a3b8;
    font-size: 0.76rem;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    font-weight: 600;
}

.login-divider::before,
.login-divider::after {
    content: '';
    flex: 1;
    border-bottom: 1px solid #e2e8f0;
}

.login-divider:not(:empty)::before {
    margin-right: .75em;
}

.login-divider:not(:empty)::after {
    margin-left: .75em;
}

.btn-social-fb {
    border: 1px solid #cbd5e1;
    background: #ffffff;
    color: #1877f2;
    font-weight: 600;
    font-size: 0.9rem;
    border-radius: 12px;
    padding: 0.65rem 1rem;
    transition: all 0.2s ease;
    text-decoration: none;
}

.btn-social-fb:hover {
    background: #f0f6ff;
    border-color: #1877f2;
    color: #0c56be;
}

.staff-badge-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: rgba(79, 70, 229, 0.1);
    color: #4f46e5;
    border: 1px solid rgba(79, 70, 229, 0.2);
    border-radius: 9999px;
    padding: 0.25rem 0.65rem;
    font-size: 0.75rem;
    font-weight: 600;
}

.client-badge-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: rgba(2, 132, 199, 0.1);
    color: #0284c7;
    border: 1px solid rgba(2, 132, 199, 0.2);
    border-radius: 9999px;
    padding: 0.25rem 0.65rem;
    font-size: 0.75rem;
    font-weight: 600;
}

.social-auth-wrapper {
    width: 100%;
    display: flex;
    flex-direction: column;
    align-items: center;
}

.social-auth-wrapper .g_id_signin {
    max-width: 100%;
}

.social-auth-wrapper .g_id_signin iframe {
    max-width: 100% !important;
}

/* ==============================================================================
   Mobile & Responsive Optimization for Login & App
   ============================================================================== */

@media (max-width: 991.98px) {
    .login-container {
        padding: 1.25rem 0.5rem;
        min-height: auto;
    }

    .login-card-wrapper {
        border-radius: 20px;
        max-width: 620px;
        margin: 0 auto;
        box-shadow: 0 12px 30px -8px rgba(15, 23, 42, 0.15);
    }

    .login-hero-side {
        padding: 1.5rem 1.5rem;
        flex-direction: row;
        align-items: center;
        justify-content: space-between;
        gap: 1rem;
        border-bottom: 1px solid rgba(255, 255, 255, 0.1);
    }

    .login-hero-brand {
        flex: 1;
    }

    .hero-title {
        font-size: 1.35rem;
    }

    .bot-avatar-wrapper {
        margin: 0;
        flex-shrink: 0;
    }

    .bot-avatar-img {
        width: 72px;
        height: 72px;
        margin-bottom: 0 !important;
    }

    .login-form-side {
        padding: 2.25rem 2rem;
    }
}

@media (max-width: 575.98px) {
    .login-container {
        padding: 0.6rem 0.2rem;
    }

    .login-card-wrapper {
        border-radius: 16px;
        border: 1px solid #e2e8f0;
    }

    .login-hero-side {
        padding: 1.15rem 1rem;
        gap: 0.75rem;
    }

    .hero-badge {
        font-size: 0.68rem !important;
        padding: 0.2rem 0.5rem !important;
    }

    .hero-title {
        font-size: 1.15rem;
        margin-bottom: 0 !important;
    }

    .bot-avatar-img {
        width: 58px;
        height: 58px;
    }

    .login-form-side {
        padding: 1.35rem 0.95rem;
    }

    .form-title {
        font-size: 1.2rem;
    }

    .form-subtitle {
        font-size: 0.8rem;
    }

    .login-segmented-tabs {
        border-radius: 10px;
        padding: 3px;
        margin-bottom: 1rem;
        gap: 3px;
    }

    .login-tab-btn {
        padding: 0.5rem 0.35rem;
        font-size: 0.78rem;
        gap: 5px;
        border-radius: 8px;
    }

    .tab-label-text {
        white-space: nowrap;
        overflow: hidden;
        text-overflow: ellipsis;
    }

    .login-input-group .form-control {
        font-size: 0.9rem;
        padding: 0.65rem 0.75rem;
    }

    .login-input-group .input-group-text {
        padding-left: 0.75rem;
        padding-right: 0.75rem;
    }

    .password-toggle-btn {
        padding-left: 0.75rem;
        padding-right: 0.75rem;
    }

    .btn-login {
        padding: 0.75rem 0.85rem;
        font-size: 0.92rem;
    }

    .btn-social-fb {
        padding: 0.6rem 0.75rem;
        font-size: 0.84rem;
    }

    .login-divider {
        margin: 1.15rem 0 0.85rem;
        font-size: 0.7rem;
    }
}

@media (max-width: 360px) {
    .login-tab-btn {
        font-size: 0.72rem;
        padding: 0.45rem 0.2rem;
        gap: 3px;
    }

    .hero-title {
        font-size: 1.05rem;
    }

    .bot-avatar-img {
        width: 48px;
        height: 48px;
    }
}