feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

views/partials/sidebar.ejs

@@ -0,0 +1,70 @@
+<nav class="col-md-3 col-lg-2 d-md-block bg-light sidebar">
+    <div class="position-sticky pt-3">
+        <% if (company) { %>
+        <div class="px-3 mb-3">
+            <small class="text-muted"><%= company.name %></small>
+            <span class="badge bg-info"><%= company.plan %></span>
+        </div>
+        <% } %>
+        <ul class="nav flex-column">
+            <% if (user.rol === 'superadmin') { %>
+            <li class="nav-item">
+                <a class="nav-link" href="/saas/companies">
+                    <i class="fas fa-building"></i> Empresas
+                </a>
+            </li>
+            <li class="nav-item">
+                <a class="nav-link" href="/admin/dashboard">
+                    <i class="fas fa-tachometer-alt"></i> Mi Empresa
+                </a>
+            </li>
+            <% } %>
+
+            <li class="nav-item">
+                <a class="nav-link" href="/<%= ['superadmin','admin'].includes(user.rol) ? 'admin' : user.rol %>/dashboard">
+                    <i class="fas fa-tachometer-alt"></i> Dashboard
+                </a>
+            </li>
+            
+            <% if (user.rol === 'client') { %>
+            <li class="nav-item">
+                <a class="nav-link" href="/client/new-ticket">
+                    <i class="fas fa-plus-circle"></i> Nuevo Ticket
+                </a>
+            </li>
+            <li class="nav-item">
+                <a class="nav-link" href="/client/dashboard">
+                    <i class="fas fa-tickets"></i> Mis Tickets
+                </a>
+            </li>
+            <% } %>
+            
+            <% if (['superadmin', 'admin', 'agent'].includes(user.rol)) { %>
+            <li class="nav-item">
+                <a class="nav-link" href="/agent/dashboard">
+                    <i class="fas fa-tasks"></i> Tickets
+                </a>
+            </li>
+            <% } %>
+            
+            <% if (['superadmin', 'admin'].includes(user.rol)) { %>
+            <li class="nav-item">
+                <a class="nav-link" href="/admin/users">
+                    <i class="fas fa-users"></i> Usuarios
+                </a>
+            </li>
+            <li class="nav-item">
+                <a class="nav-link" href="/admin/departments">
+                    <i class="fas fa-building"></i> Departamentos
+                </a>
+            </li>
+            <% } %>
+
+            <li class="nav-item">
+                <a class="nav-link" href="/company">
+                    <i class="fas fa-cog"></i> Configuración
+                </a>
+            </li>
+        </ul>
+    </div>
+</nav>