feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

2026-10-16 23:29:32 -05:00
commit 0f2708462e
54 changed files with 7590 additions and 0 deletions
@@ -0,0 +1,7 @@
+            </main>
+        </div>
+    </div>
+    <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/js/bootstrap.bundle.min.js"></script>
+    <script src="/js/main.js"></script>
+</body>
+</html>
@@ -0,0 +1,20 @@
+<!DOCTYPE html>
+<html lang="es">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Help Desk - <%= typeof title !== 'undefined' ? title : 'Sistema de Tickets' %></title>
+    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet">
+    <link href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.4.0/css/all.min.css" rel="stylesheet">
+    <link href="/css/style.css" rel="stylesheet">
+</head>
+<body>
+    <%- include('navbar') %>
+    <div class="container-fluid">
+        <div class="row">
+            <% if (user) { %>
+                <%- include('sidebar') %>
+                <main class="col-md-9 ms-sm-auto col-lg-10 px-4">
+            <% } else { %>
+                <main class="col-12 px-4">
+            <% } %>
@@ -0,0 +1,18 @@
+<nav class="navbar navbar-dark bg-dark sticky-top">
+    <div class="container-fluid">
+        <a class="navbar-brand" href="/">
+            <i class="fas fa-headset"></i> Help Desk
+        </a>
+        <% if (user) { %>
+        <div class="d-flex align-items-center">
+            <span class="text-light me-3">
+                <i class="fas fa-user"></i> <%= user.nombre %>
+                <span class="badge bg-info ms-1"><%= user.rol %></span>
+            </span>
+            <a href="/logout" class="btn btn-outline-light btn-sm">
+                <i class="fas fa-sign-out-alt"></i> Salir
+            </a>
+        </div>
+        <% } %>
+    </div>
+</nav>
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+<nav class="col-md-3 col-lg-2 d-md-block bg-light sidebar">
+    <div class="position-sticky pt-3">
+        <% if (company) { %>
+        <div class="px-3 mb-3">
+            <small class="text-muted"><%= company.name %></small>
+            <span class="badge bg-info"><%= company.plan %></span>
+        </div>
+        <% } %>
+        <ul class="nav flex-column">
+            <% if (user.rol === 'superadmin') { %>
+            <li class="nav-item">
+                <a class="nav-link" href="/saas/companies">
+                    <i class="fas fa-building"></i> Empresas
+                </a>
+            </li>
+            <li class="nav-item">
+                <a class="nav-link" href="/admin/dashboard">
+                    <i class="fas fa-tachometer-alt"></i> Mi Empresa
+                </a>
+            </li>
+            <% } %>
+
+            <li class="nav-item">
+                <a class="nav-link" href="/<%= ['superadmin','admin'].includes(user.rol) ? 'admin' : user.rol %>/dashboard">
+                    <i class="fas fa-tachometer-alt"></i> Dashboard
+                </a>
+            </li>
+            
+            <% if (user.rol === 'client') { %>
+            <li class="nav-item">
+                <a class="nav-link" href="/client/new-ticket">
+                    <i class="fas fa-plus-circle"></i> Nuevo Ticket
+                </a>
+            </li>
+            <li class="nav-item">
+                <a class="nav-link" href="/client/dashboard">
+                    <i class="fas fa-tickets"></i> Mis Tickets
+                </a>
+            </li>
+            <% } %>
+            
+            <% if (['superadmin', 'admin', 'agent'].includes(user.rol)) { %>
+            <li class="nav-item">
+                <a class="nav-link" href="/agent/dashboard">
+                    <i class="fas fa-tasks"></i> Tickets
+                </a>
+            </li>
+            <% } %>
+            
+            <% if (['superadmin', 'admin'].includes(user.rol)) { %>
+            <li class="nav-item">
+                <a class="nav-link" href="/admin/users">
+                    <i class="fas fa-users"></i> Usuarios
+                </a>
+            </li>
+            <li class="nav-item">
+                <a class="nav-link" href="/admin/departments">
+                    <i class="fas fa-building"></i> Departamentos
+                </a>
+            </li>
+            <% } %>
+
+            <li class="nav-item">
+                <a class="nav-link" href="/company">
+                    <i class="fas fa-cog"></i> Configuración
+                </a>
+            </li>
+        </ul>
+    </div>
+</nav>