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feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

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pablinux
2026-10-16 23:29:32 -05:00
commit 0f2708462e
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views/client/new-ticket.ejs
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<%- include('../partials/header') %>
<% title = 'Nuevo Ticket'; %>
<% if (success_msg && success_msg.length > 0) { %>
<% success_msg.forEach(msg => { %>
<div class="alert alert-success alert-dismissible fade show mt-3"><%= msg %><button type="button" class="btn-close" data-bs-dismiss="alert"></button></div>
<% }) %>
<% } %>
<% if (error_msg && error_msg.length > 0) { %>
<% error_msg.forEach(msg => { %>
<div class="alert alert-danger alert-dismissible fade show mt-3"><%= msg %><button type="button" class="btn-close" data-bs-dismiss="alert"></button></div>
<% }) %>
<% } %>
<div class="d-flex justify-content-between align-items-center pt-3 pb-2 mb-3 border-bottom">
<h1 class="h2">Nuevo Ticket</h1>
</div>
<div class="row">
<div class="col-md-8">
<div class="card">
<div class="card-body">
<form action="/client/new-ticket" method="POST">
<div class="mb-3">
<label class="form-label">Asunto</label>
<input type="text" name="asunto" class="form-control" required>
</div>
<div class="mb-3">
<label class="form-label">Departamento</label>
<select name="department_id" class="form-select">
<option value="">Sin departamento</option>
<% departments.forEach(dept => { %>
<option value="<%= dept.id %>"><%= dept.nombre %></option>
<% }) %>
</select>
</div>
<div class="mb-3">
<label class="form-label">Prioridad</label>
<select name="prioridad" class="form-select">
<option value="baja">Baja</option>
<option value="media" selected>Media</option>
<option value="alta">Alta</option>
<option value="critica">Crítica</option>
</select>
</div>
<div class="mb-3">
<label class="form-label">Mensaje</label>
<textarea name="mensaje" class="form-control" rows="6" required></textarea>
</div>
<button type="submit" class="btn btn-primary">
<i class="fas fa-paper-plane"></i> Enviar Ticket
</button>
</form>
</div>
</div>
</div>
</div>
<%- include('../partials/footer') %>