feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

2026-10-16 23:29:32 -05:00
commit 0f2708462e
54 changed files with 7590 additions and 0 deletions
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+<%- include('../partials/header') %>
+<% title = 'Mis Tickets'; %>
+
+<% if (success_msg && success_msg.length > 0) { %>
+    <% success_msg.forEach(msg => { %>
+        <div class="alert alert-success alert-dismissible fade show mt-3"><%= msg %><button type="button" class="btn-close" data-bs-dismiss="alert"></button></div>
+    <% }) %>
+<% } %>
+<% if (error_msg && error_msg.length > 0) { %>
+    <% error_msg.forEach(msg => { %>
+        <div class="alert alert-danger alert-dismissible fade show mt-3"><%= msg %><button type="button" class="btn-close" data-bs-dismiss="alert"></button></div>
+    <% }) %>
+<% } %>
+
+<div class="d-flex justify-content-between align-items-center pt-3 pb-2 mb-3 border-bottom">
+    <h1 class="h2">Mis Tickets</h1>
+    <a href="/client/new-ticket" class="btn btn-primary">
+        <i class="fas fa-plus"></i> Nuevo Ticket
+    </a>
+</div>
+
+<div class="table-responsive">
+    <table class="table table-striped table-hover">
+        <thead class="table-dark">
+            <tr>
+                <th>#</th>
+                <th>Asunto</th>
+                <th>Departamento</th>
+                <th>Prioridad</th>
+                <th>Estado</th>
+                <th>Asignado</th>
+                <th>Fecha</th>
+                <th>Acción</th>
+            </tr>
+        </thead>
+        <tbody>
+            <% if (tickets.length === 0) { %>
+            <tr><td colspan="8" class="text-center">No tienes tickets aún</td></tr>
+            <% } %>
+            <% tickets.forEach(ticket => { %>
+            <tr>
+                <td>#<%= ticket.id %></td>
+                <td><%= ticket.asunto %></td>
+                <td><%= ticket.departamento_nombre || 'Sin departamento' %></td>
+                <td>
+                    <span class="badge bg-<%= ticket.prioridad === 'alta' ? 'danger' : ticket.prioridad === 'critica' ? 'dark' : ticket.prioridad === 'media' ? 'warning' : 'info' %>">
+                        <%= ticket.prioridad %>
+                    </span>
+                </td>
+                <td>
+                    <span class="badge bg-<%= ticket.status === 'abierto' ? 'success' : ticket.status === 'en_progreso' ? 'primary' : 'secondary' %>">
+                        <%= ticket.status %>
+                    </span>
+                </td>
+                <td><%= ticket.asignado_nombre || 'Sin asignar' %></td>
+                <td><%= ticket.created_at %></td>
+                <td>
+                    <a href="/client/ticket/<%= ticket.id %>" class="btn btn-sm btn-info">
+                        <i class="fas fa-eye"></i>
+                    </a>
+                </td>
+            </tr>
+            <% }) %>
+        </tbody>
+    </table>
+</div>
+
+<%- include('../partials/footer') %>