feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

2026-10-16 23:29:32 -05:00
commit 0f2708462e
54 changed files with 7590 additions and 0 deletions
@@ -0,0 +1,104 @@
+const express = require('express');
+const router = express.Router();
+const { isAuthenticated } = require('../middleware/auth');
+const Ticket = require('../models/Ticket');
+const Department = require('../models/Department');
+
+router.get('/dashboard', isAuthenticated, async (req, res) => {
+    try {
+        const tickets = await Ticket.findByUser(req.session.user.company_id, req.session.user.id);
+        res.render('client/dashboard', { tickets });
+    } catch (error) {
+        console.error(error);
+        req.flash('error_msg', 'Error al cargar tickets');
+        res.redirect('/');
+    }
+});
+
+router.get('/new-ticket', isAuthenticated, async (req, res) => {
+    try {
+        const departments = await Department.findAll(req.session.user.company_id);
+        res.render('client/new-ticket', { departments });
+    } catch (error) {
+        console.error(error);
+        req.flash('error_msg', 'Error al cargar formulario');
+        res.redirect('/client/dashboard');
+    }
+});
+
+router.post('/new-ticket', isAuthenticated, async (req, res) => {
+    const { department_id, asunto, mensaje, prioridad } = req.body;
+    if (!asunto || !mensaje) {
+        req.flash('error_msg', 'Asunto y mensaje son obligatorios');
+        return res.redirect('/client/new-ticket');
+    }
+    try {
+        await Ticket.create(req.session.user.company_id, req.session.user.id, department_id || null, asunto, mensaje, prioridad || 'media');
+        req.flash('success_msg', 'Ticket creado exitosamente');
+        res.redirect('/client/dashboard');
+    } catch (error) {
+        console.error(error);
+        req.flash('error_msg', 'Error al crear ticket');
+        res.redirect('/client/new-ticket');
+    }
+});
+
+router.get('/ticket/:id', isAuthenticated, async (req, res) => {
+    try {
+        const ticket = await Ticket.findById(req.params.id);
+        if (!ticket) {
+            req.flash('error_msg', 'Ticket no encontrado');
+            return res.redirect('/client/dashboard');
+        }
+        if (ticket.company_id !== req.session.user.company_id) {
+            req.flash('error_msg', 'Acceso denegado');
+            return res.redirect('/client/dashboard');
+        }
+        if (ticket.user_id !== req.session.user.id && req.session.user.rol === 'client') {
+            req.flash('error_msg', 'Acceso denegado');
+            return res.redirect('/client/dashboard');
+        }
+        const respuestas = await Ticket.getResponses(req.params.id);
+        res.render('client/view-ticket', { ticket, respuestas });
+    } catch (error) {
+        console.error(error);
+        req.flash('error_msg', 'Error al cargar ticket');
+        res.redirect('/client/dashboard');
+    }
+});
+
+router.post('/ticket/:id/respond', isAuthenticated, async (req, res) => {
+    const { mensaje } = req.body;
+    if (!mensaje) {
+        req.flash('error_msg', 'El mensaje es obligatorio');
+        return res.redirect(`/client/ticket/${req.params.id}`);
+    }
+    try {
+        await Ticket.addResponse(req.params.id, req.session.user.id, mensaje);
+        req.flash('success_msg', 'Respuesta enviada');
+        res.redirect(`/client/ticket/${req.params.id}`);
+    } catch (error) {
+        console.error(error);
+        req.flash('error_msg', 'Error al enviar respuesta');
+        res.redirect(`/client/ticket/${req.params.id}`);
+    }
+});
+
+router.post('/ticket/:id/close', isAuthenticated, async (req, res) => {
+    try {
+        const ticket = await Ticket.findById(req.params.id);
+        if (ticket && ticket.company_id !== req.session.user.company_id) {
+            req.flash('error_msg', 'Acceso denegado');
+            return res.redirect('/client/dashboard');
+        }
+        await Ticket.update(req.params.id, { status: 'cerrado' });
+        req.flash('success_msg', 'Ticket cerrado');
+        res.redirect(`/client/ticket/${req.params.id}`);
+    } catch (error) {
+        console.error(error);
+        req.flash('error_msg', 'Error al cerrar ticket');
+        res.redirect(`/client/ticket/${req.params.id}`);
+    }
+});
+
+module.exports = router;