feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

models/Department.js

@@ -0,0 +1,27 @@
+const db = require('../config/db');
+
+const Department = {
+    findAll: async (companyId) => {
+        const [rows] = await db.query('SELECT * FROM departments WHERE company_id = ? ORDER BY nombre', [companyId]);
+        return rows;
+    },
+    findById: async (id) => {
+        const [rows] = await db.query('SELECT * FROM departments WHERE id = ?', [id]);
+        return rows[0];
+    },
+    create: async (companyId, nombre, descripcion) => {
+        const [result] = await db.query(
+            'INSERT INTO departments (company_id, nombre, descripcion) VALUES (?, ?, ?)',
+            [companyId, nombre, descripcion]
+        );
+        return result.insertId;
+    },
+    update: async (id, nombre, descripcion) => {
+        await db.query('UPDATE departments SET nombre = ?, descripcion = ? WHERE id = ?', [nombre, descripcion, id]);
+    },
+    delete: async (id) => {
+        await db.query('DELETE FROM departments WHERE id = ?', [id]);
+    }
+};
+
+module.exports = Department;