feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

models/Company.js

@@ -0,0 +1,44 @@
+const db = require('../config/db');
+
+const Company = {
+    findAll: async () => {
+        const [rows] = await db.query('SELECT * FROM companies ORDER BY created_at DESC');
+        return rows;
+    },
+    findById: async (id) => {
+        const [rows] = await db.query('SELECT * FROM companies WHERE id = ?', [id]);
+        return rows[0];
+    },
+    findBySlug: async (slug) => {
+        const [rows] = await db.query('SELECT * FROM companies WHERE slug = ?', [slug]);
+        return rows[0];
+    },
+    create: async (name, slug, plan = 'free') => {
+        const [result] = await db.query(
+            'INSERT INTO companies (name, slug, plan) VALUES (?, ?, ?)',
+            [name, slug, plan]
+        );
+        return result.insertId;
+    },
+    update: async (id, data) => {
+        const fields = [];
+        const values = [];
+        for (const [key, value] of Object.entries(data)) {
+            fields.push(`${key} = ?`);
+            values.push(value);
+        }
+        if (fields.length === 0) return;
+        values.push(id);
+        await db.query(`UPDATE companies SET ${fields.join(', ')} WHERE id = ?`, values);
+    },
+    countUsers: async (companyId) => {
+        const [rows] = await db.query('SELECT COUNT(*) as total FROM users WHERE company_id = ? AND is_active = 1', [companyId]);
+        return rows[0].total;
+    },
+    countTickets: async (companyId) => {
+        const [rows] = await db.query('SELECT COUNT(*) as total FROM tickets WHERE company_id = ?', [companyId]);
+        return rows[0].total;
+    }
+};
+
+module.exports = Company;