feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

2026-10-16 23:29:32 -05:00
commit 0f2708462e
54 changed files with 7590 additions and 0 deletions
@@ -0,0 +1,44 @@
+const db = require('../config/db');
+
+const Company = {
+    findAll: async () => {
+        const [rows] = await db.query('SELECT * FROM companies ORDER BY created_at DESC');
+        return rows;
+    },
+    findById: async (id) => {
+        const [rows] = await db.query('SELECT * FROM companies WHERE id = ?', [id]);
+        return rows[0];
+    },
+    findBySlug: async (slug) => {
+        const [rows] = await db.query('SELECT * FROM companies WHERE slug = ?', [slug]);
+        return rows[0];
+    },
+    create: async (name, slug, plan = 'free') => {
+        const [result] = await db.query(
+            'INSERT INTO companies (name, slug, plan) VALUES (?, ?, ?)',
+            [name, slug, plan]
+        );
+        return result.insertId;
+    },
+    update: async (id, data) => {
+        const fields = [];
+        const values = [];
+        for (const [key, value] of Object.entries(data)) {
+            fields.push(`${key} = ?`);
+            values.push(value);
+        }
+        if (fields.length === 0) return;
+        values.push(id);
+        await db.query(`UPDATE companies SET ${fields.join(', ')} WHERE id = ?`, values);
+    },
+    countUsers: async (companyId) => {
+        const [rows] = await db.query('SELECT COUNT(*) as total FROM users WHERE company_id = ? AND is_active = 1', [companyId]);
+        return rows[0].total;
+    },
+    countTickets: async (companyId) => {
+        const [rows] = await db.query('SELECT COUNT(*) as total FROM tickets WHERE company_id = ?', [companyId]);
+        return rows[0].total;
+    }
+};
+
+module.exports = Company;
@@ -0,0 +1,27 @@
+const db = require('../config/db');
+
+const Department = {
+    findAll: async (companyId) => {
+        const [rows] = await db.query('SELECT * FROM departments WHERE company_id = ? ORDER BY nombre', [companyId]);
+        return rows;
+    },
+    findById: async (id) => {
+        const [rows] = await db.query('SELECT * FROM departments WHERE id = ?', [id]);
+        return rows[0];
+    },
+    create: async (companyId, nombre, descripcion) => {
+        const [result] = await db.query(
+            'INSERT INTO departments (company_id, nombre, descripcion) VALUES (?, ?, ?)',
+            [companyId, nombre, descripcion]
+        );
+        return result.insertId;
+    },
+    update: async (id, nombre, descripcion) => {
+        await db.query('UPDATE departments SET nombre = ?, descripcion = ? WHERE id = ?', [nombre, descripcion, id]);
+    },
+    delete: async (id) => {
+        await db.query('DELETE FROM departments WHERE id = ?', [id]);
+    }
+};
+
+module.exports = Department;
@@ -0,0 +1,95 @@
+const db = require('../config/db');
+
+const Ticket = {
+    findAll: async (companyId) => {
+        const [rows] = await db.query(`
+            SELECT t.*, u.nombre as usuario_nombre, d.nombre as departamento_nombre,
+                   a.nombre as asignado_nombre
+            FROM tickets t
+            LEFT JOIN users u ON t.user_id = u.id
+            LEFT JOIN departments d ON t.department_id = d.id
+            LEFT JOIN users a ON t.assigned_to = a.id
+            WHERE t.company_id = ?
+            ORDER BY t.created_at DESC
+        `, [companyId]);
+        return rows;
+    },
+    findByUser: async (companyId, userId) => {
+        const [rows] = await db.query(`
+            SELECT t.*, d.nombre as departamento_nombre, a.nombre as asignado_nombre
+            FROM tickets t
+            LEFT JOIN departments d ON t.department_id = d.id
+            LEFT JOIN users a ON t.assigned_to = a.id
+            WHERE t.company_id = ? AND t.user_id = ?
+            ORDER BY t.created_at DESC
+        `, [companyId, userId]);
+        return rows;
+    },
+    findByAgent: async (companyId, agentId) => {
+        const [rows] = await db.query(`
+            SELECT t.*, u.nombre as usuario_nombre, d.nombre as departamento_nombre
+            FROM tickets t
+            LEFT JOIN users u ON t.user_id = u.id
+            LEFT JOIN departments d ON t.department_id = d.id
+            WHERE t.company_id = ? AND t.assigned_to = ?
+            ORDER BY t.created_at DESC
+        `, [companyId, agentId]);
+        return rows;
+    },
+    findById: async (id) => {
+        const [rows] = await db.query(`
+            SELECT t.*, u.nombre as usuario_nombre, u.email as usuario_email,
+                   d.nombre as departamento_nombre, a.nombre as asignado_nombre
+            FROM tickets t
+            LEFT JOIN users u ON t.user_id = u.id
+            LEFT JOIN departments d ON t.department_id = d.id
+            LEFT JOIN users a ON t.assigned_to = a.id
+            WHERE t.id = ?
+        `, [id]);
+        return rows[0];
+    },
+    create: async (companyId, userId, departmentId, asunto, mensaje, prioridad = 'media') => {
+        const [result] = await db.query(
+            'INSERT INTO tickets (company_id, user_id, department_id, asunto, mensaje, prioridad) VALUES (?, ?, ?, ?, ?, ?)',
+            [companyId, userId, departmentId, asunto, mensaje, prioridad]
+        );
+        return result.insertId;
+    },
+    update: async (id, data) => {
+        const fields = [];
+        const values = [];
+        for (const [key, value] of Object.entries(data)) {
+            fields.push(`${key} = ?`);
+            values.push(value);
+        }
+        if (fields.length === 0) return;
+        values.push(id);
+        await db.query(`UPDATE tickets SET ${fields.join(', ')} WHERE id = ?`, values);
+    },
+    getResponses: async (ticketId) => {
+        const [rows] = await db.query(`
+            SELECT r.*, u.nombre as usuario_nombre, u.rol as usuario_rol
+            FROM ticket_respuestas r
+            LEFT JOIN users u ON r.user_id = u.id
+            WHERE r.ticket_id = ?
+            ORDER BY r.created_at ASC
+        `, [ticketId]);
+        return rows;
+    },
+    addResponse: async (ticketId, userId, mensaje) => {
+        const [result] = await db.query(
+            'INSERT INTO ticket_respuestas (ticket_id, user_id, mensaje) VALUES (?, ?, ?)',
+            [ticketId, userId, mensaje]
+        );
+        return result.insertId;
+    },
+    countByStatus: async (companyId) => {
+        const [rows] = await db.query(
+            'SELECT status, COUNT(*) as total FROM tickets WHERE company_id = ? GROUP BY status',
+            [companyId]
+        );
+        return rows;
+    }
+};
+
+module.exports = Ticket;
@@ -0,0 +1,72 @@
+const db = require('../config/db');
+const crypto = require('crypto');
+
+const User = {
+    findAll: async (companyId) => {
+        const [rows] = await db.query(
+            'SELECT id, company_id, nombre, email, rol, is_active, created_at FROM users WHERE company_id = ? ORDER BY created_at DESC',
+            [companyId]
+        );
+        return rows;
+    },
+    findById: async (id) => {
+        const [rows] = await db.query(
+            'SELECT u.*, c.name as company_name, c.plan as company_plan, c.max_users, c.max_tickets FROM users u LEFT JOIN companies c ON u.company_id = c.id WHERE u.id = ?',
+            [id]
+        );
+        return rows[0];
+    },
+    findByEmail: async (email) => {
+        const [rows] = await db.query(
+            'SELECT u.*, c.name as company_name, c.plan as company_plan, c.max_users, c.max_tickets FROM users u LEFT JOIN companies c ON u.company_id = c.id WHERE u.email = ?',
+            [email]
+        );
+        return rows[0];
+    },
+    create: async (companyId, nombre, email, password, rol = 'client') => {
+        const [result] = await db.query(
+            'INSERT INTO users (company_id, nombre, email, password, rol) VALUES (?, ?, ?, ?, ?)',
+            [companyId, nombre, email, password, rol]
+        );
+        return result.insertId;
+    },
+    update: async (id, data) => {
+        const fields = [];
+        const values = [];
+        for (const [key, value] of Object.entries(data)) {
+            fields.push(`${key} = ?`);
+            values.push(value);
+        }
+        if (fields.length === 0) return;
+        values.push(id);
+        await db.query(`UPDATE users SET ${fields.join(', ')} WHERE id = ?`, values);
+    },
+    delete: async (id) => {
+        await db.query('DELETE FROM users WHERE id = ?', [id]);
+    },
+    findByInviteToken: async (token) => {
+        const [rows] = await db.query(
+            'SELECT * FROM users WHERE invite_token = ? AND invite_token_expires > NOW()',
+            [token]
+        );
+        return rows[0];
+    },
+    generateInviteToken: async (userId) => {
+        const token = crypto.randomBytes(32).toString('hex');
+        const expires = new Date(Date.now() + 7 * 24 * 60 * 60 * 1000);
+        await db.query(
+            'UPDATE users SET invite_token = ?, invite_token_expires = ? WHERE id = ?',
+            [token, expires, userId]
+        );
+        return token;
+    },
+    countByCompany: async (companyId) => {
+        const [rows] = await db.query(
+            'SELECT COUNT(*) as total FROM users WHERE company_id = ? AND is_active = 1',
+            [companyId]
+        );
+        return rows[0].total;
+    }
+};
+
+module.exports = User;