feat: inicializacion de Help Desk segun estandar Telcotronics con bitacora de errores e integracion MCP

config/init.sql

@@ -0,0 +1,54 @@
+CREATE DATABASE IF NOT EXISTS help_desk;
+USE help_desk;
+
+CREATE TABLE IF NOT EXISTS users (
+    id INT AUTO_INCREMENT PRIMARY KEY,
+    nombre VARCHAR(100) NOT NULL,
+    email VARCHAR(100) NOT NULL UNIQUE,
+    password VARCHAR(255) NOT NULL,
+    rol ENUM('admin', 'agent', 'client') DEFAULT 'client',
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
+);
+
+CREATE TABLE IF NOT EXISTS departments (
+    id INT AUTO_INCREMENT PRIMARY KEY,
+    nombre VARCHAR(100) NOT NULL,
+    descripcion TEXT,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
+);
+
+CREATE TABLE IF NOT EXISTS tickets (
+    id INT AUTO_INCREMENT PRIMARY KEY,
+    user_id INT NOT NULL,
+    department_id INT,
+    asunto VARCHAR(200) NOT NULL,
+    mensaje TEXT NOT NULL,
+    status ENUM('abierto', 'en_progreso', 'cerrado') DEFAULT 'abierto',
+    prioridad ENUM('baja', 'media', 'alta', 'critica') DEFAULT 'media',
+    assigned_to INT,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
+    FOREIGN KEY (user_id) REFERENCES users(id) ON DELETE CASCADE,
+    FOREIGN KEY (department_id) REFERENCES departments(id) ON DELETE SET NULL,
+    FOREIGN KEY (assigned_to) REFERENCES users(id) ON DELETE SET NULL
+);
+
+CREATE TABLE IF NOT EXISTS ticket_respuestas (
+    id INT AUTO_INCREMENT PRIMARY KEY,
+    ticket_id INT NOT NULL,
+    user_id INT NOT NULL,
+    mensaje TEXT NOT NULL,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    FOREIGN KEY (ticket_id) REFERENCES tickets(id) ON DELETE CASCADE,
+    FOREIGN KEY (user_id) REFERENCES users(id) ON DELETE CASCADE
+);
+
+INSERT INTO departments (nombre, descripcion) VALUES
+('Soporte Técnico', 'Problemas técnicos y de software'),
+('Facturación', 'Problemas de facturación y pagos'),
+('Ventas', 'Consultas sobre ventas y productos'),
+('General', 'Consultas generales');
+
+INSERT INTO users (nombre, email, password, rol) VALUES
+('Admin', 'admin@helpdesk.com', '$2b$10$EixZaYVK1fsbw1ZfbX3OXePaWxn96p36PQm4sEPhMNPfFhpYN76eO', 'admin');
+-- Password: 123456